Terms of Engagement & Warranty Conditions
Terms of Engagement and Warranty Conditions – relating to new garage doors
1. It is the builder/clients responsibility to ensure there is adequate noggins/blockwork in the ceiling prior to the installation of the garage door(s). Please find the noggin diagram template at the link below:
2. Acceptance of the quote recognized in the form of a 50% deposit being paid - which is allocated to manufacturing costs. A progress payment is due prior to delivery of the door to site (which can be found on the terms of the quotation), and a balance payment is required within 24 hours from commissioning – before remotes can be handed over. Should remotes be required on the day of commissioning all monies left remaining are to have been paid for in full, prior to handover, where remotes and programming are completed and left with the purchaser. Payment terms may vary, but must be agreed to in writing by a member of ARA management prior to engagement.
3. All jobs carried out by ARA must be paid for in full. Until such point ARA reserves the right to recoup any outstanding amounts through third parties such as collection agencies, where an additional 20% (of the total contract sum) is added to the amount owed to the supplier. ARA must provide the customer with 7 days (in written notice) of its intention to recoup moneys owed through external parties/ companies.
4. All documented approvals and purchase orders received from the customer to the supplier are considered approvals of the suppliers terms and conditions outlined on the suppliers website, found at - https://www.araccess.com.au/terms-conditions/ . The supplier does not operate under the terms and conditions of the customer under any circumstances, unless signed contracts have been returned from the supplier, back to the customer, with signed ackowledgement.
5. If and when an involvement of a collection agency or third party is involved, all legal fees incurred by ARA are liable to be paid by the client.
6. All items supplied to the client shall remain the property of the supplier until payment is made in full.
7. The supplier reserves the right to process balance of payment via customer credit card prior to installation.`
8. If an existing door is removed by the supplier, the supplier takes no responsibility for damage to the clients property where such damage was necessary for the removal of the door.
9. It is the clients responsibility to have garage clear of any obstructions (i.e cars, bikes, boxes etc.) for installation of door. Failure to do so will result in a$132 rebooking fee/ or if client wants to clear garage while fitter waits an $77.00 per hour charge will apply.
10. It is the clients responsibility to ensure that the motor vehicle shall fit in the garage with the door and motor fitted. Particular attention should be paid to the height of the vehicle and the lowest level of the door in the open position.
11. PowerPoint or any electrical works to be completed by client.
12. The supplier takes no responsibility for gaps between the garage floor and the door aside from when a taper is supplied to the door, where the level of the garage floor is uneven or sloping.
13. The client understands and accepts that the actual door Colour may vary slightly from painted/ printed charts, or samples and an exact match with an existing door cannot be guaranteed, and that paint rubbing may occur in-between finger proof panel joints.
14. Price subject to final site measure.
15. The supplier reserves the right to use touch-up paint on the front or rear of all doors, where adequately reasonable.
16. All doors carry a manufacturer and installation warranty of one (1) year and Seven (7) years on the colorbond material. All ARA Motors used carry a Seven (7) years manufacturer warranty.
17. A deposit being paid suggests to the supplier that the client has done all necessary checks with the relevant parties to ensure digging 600-700mm underground is not going to affect nor will it come into any interference with services such as Gas, water, electrical etc, for any jobs (including laneway/fence-line door installations) that requires concreting steel posts underground to form the foundation of the opening, before a garage door is installed. Any damage caused in the process of completing works is to be held solely at the owners liability.
18. Upon delivery and notification to the customer for scheduling of installation(s), a garage door holding fee will be put forward to the customer should the doors remain in the possession of the supplier for in excess of 3 weeks, from the day of notification to the customer. A flat fee of $20.00 will be put forward per door, per week for every week commencing 3 weeks from the notification date to the customer, unless documented arrangements have been made by a member of ARA’s management.
19. All quotes are valid for 21 days.
20. Prices put forward are subject to change at anytime, based on third party fabricators/ manufacturers with the supplier obligated to provide notice to the customer without any liability to commitment being held (by the customer), should the price variation be rejected.
21. The supplier reserves the right, in-line with the (force majeure clause) to alleviate liability arising from performing our contractual obligations when certain circumstances beyond our control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.
22. Should the product remain in the possession of the supplier for in excess of 6 months from its delivery date, the product is deemed abandoned by the customer, and is free to be disposed of by the supplier, in any way seen fit.
23. In acceptance of the quote and its attached terms, the customer provides permission which entitles the supplier to have a caveatable interest in job being completed for the customer. A retention of title (also known as a Romalpa clause) is also applicable where the supplier remains vested in the goods supplied to the customer, and reserves the right to recoup the goods supplied if the customer refuses to adhere to the terms of the contract until certain obligations (usually payment of the purchase price – is adhered to. Further ‘penalty’ expenses may apply associated to the dismantle, removal and re-installation of goods – which is to be paid for upfront by the customer.
24. The supplier reserves the right to alter and adjust the terms of trade, (terms and conditions) at anytime without notice.
25. Lead times commence from receipt of deposit for non-account customers - Lead time is between 6-8 weeks unless otherwise agreed to .
26. RETENTIONS AND LIQUIDATED DAMAGES ARE NOT TO BE HELD UNDER ANY CIRCUMSTANCES. ARA do not accept or work alongside retentions or liquidated damages, unless agreements are made prior to engagement, and signed by an Authorised member of ARA management.
Warranty conditions to doors/ motors
Supply Only Products:
Garage door motors:
If the item has been found faulty on arrival, the customer must contact Automatic Remote Access (ARA) within (7) days from receiving the goods to arrange an exchange of the item. The item must be packaged as received by ARA without any physical damage. Once the item has been returned to the sender (ARA), the item condition will be inspected and a new item will be posted to the buyer within 48 Hours with the cost of the delivery refunded back to the buyer.
Please note:
1) If the item appears to have any sign of physical damage, ARA reserve the right not to exchange or refund the buyer for the returned item.
2) If the item was purchased by mistake, ARA also reserves the right not to refund the buyer. Please ensure that you contact our office if you have any questions prior to your purchase regarding the suitability of our products.
Gate motors
If the item has been found faulty on arrival, the customer must contact Automatic Remote Access (ARA) within (7) days from receiving the goods to arrange an exchange of the item. The item must be packaged as received by ARA without any physical damage. Once the item has been returned to the sender (ARA), the item condition will be inspected and a new item will be posted to the buyer within 48 Hours with the cost of the delivery refunded back to the buyer.
Please note:
1) In the case where the product requires wiring into the controller board, the customer MUST ensure a qualified trades-person carries out the wiring component. The customer MUST provide pictures proving the wiring was carried out correctly before any item returned.
2) If the item appears to have any sign of physical damage, ARA reserve the right not to exchange or refund the buyer for the returned item.
3) If the item was purchased by mistake, ARA also reserves the right not to refund the buyer. Please ensure that you contact our office if you have any questions prior to your purchase regarding the suitability of our products.
Receivers and Bluetooth Units
The customer must contact our office if require any assistance with the wiring component before connecting the item onto the Garage or Gate motor.
If the item has found to be faulty, the buyer must contact ARA within (7) days from receiving the item and provide clear Photos of the wiring of the item into the desired motor drive.
Please note:
1) ARA reserves the right not to exchange or refund the buyer if wiring was not completed correctly as this could cause damage to the electronics.
2) If the item was purchased by mistake, ARA also reserves the right not to refund the buyer. Please ensure that you contact our office if you have any questions prior to your purchase regarding the suitability and compatibility of our products.